Getting new clients is hard, so keep them happy by offering stellar customer service.
Businesses spend a ton of money on client acquisition and lead generation. Why not keep those new clients close and have them returning? It’s not rocket science, and this talk is aimed to help product owners and service providers learn how to build and keep an outstanding relationship with their clients. As long as you satisfy your customers, they will keep returning to you and bring you to promote your business to new clients for free.
Skill Level: Beginner
What You'll Learn:
- Steps to build a professional relationship with your clients
- The little details that make the customers love your business
- How to handle difficult clients
- How to handle refund requests
- How to use your happy customers to promote your business
- Tools which can help you speed up and automatize your customer support
About the speaker:
Dan spent the past 2 years as one of the founders of a challenging project in the highly competitive financial education sphere. In this time, the company was able to get out of several tight spots by capitalizing on the excellent professional relationships built with the existing clients. He will share exactly what mix of empathy and professionalism was needed to turn existing clients into fans who were happy to promote the business for free.
Event Registration Instructions
—————————————–
This event is free for Hubud and Dojo members. Limited to 30 places. Register at Hubud Front desk or send an e-mail to rsvp@hubud.org.
—————————————–